Quote from: shirin1361 on October 12, 2024, 07:36:46 AM

My account was closed on September 25th when I withdrew
After the message to the support, they asked me to send this information
Subject: At-risk account request to unlock

1. BCGame username
2. Registered email address
3. Transaction of a deposit (TXID)
4. Common IP address
5. Conventional device
I wasted no time posting this information
The site responded to me on October 1st and sent me a link to authenticate
I re-sent the same documents that I had already done on the verification site

Confirmation of my liveness was done immediately and they asked me for address confirmation

To confirm the address, according to the documents they said, I sent the electricity and water bill and the bank statement for three months according to the documents of Iran.
But every time it was rejected by the sumsub site without giving a reason
Yesterday my confirmation link was activated again and I did the confirmation
But to my disbelief, the site rejected my confirmation again
In the event that on the sumsub site, my confirmation had a green tick
My host messaged me that I am no longer your host
I sent a message to three supporters on Telegram, but I didn't get any reply, so far no email has been sent to me
My account has balance. If it is weekly or monthly, I would suffer a lot for the progress of my account
But my site has been deleted

I request friends who read my message to guide me
My confirmation photo is on the sumsub website in the link below

https://talkimg.com/images/2024/10/10/8UUmj.jpeg

https://bc.online/bonus#/user/profile/408193
MarMar

I could not understand why they required that information and why they were not approving the document of. The processing should not take more than 1 week. But I think they are just wasting time and taking the funds but I don't think it is perfect here I thin there must be a valid reason.