Quote from: ndumm on Today at 02:26:10 PM

Hey guys - there was no targeted campaign against this user, they were identified as having logins from a restricted jurisdiction and so they went through our identity verification process (as we do for all users we identify as potentially breaking Terms of Service). Unfortunately, this user then proceeded to attempt to complete ID verification with multiple forged IDs. We have a zero tolerance stance on fraudulent activity on Shuffle; subsequently their account was permanently closed. We have regulatory obligations, as all crypto casinos do, which come above any personal situation a user may claim to have.

Regarding the chat bans; this user received in excess of 15 temporary chat bans through their time at Shuffle, before the final permanent ban. There were no shortages of warnings to them. Hope this helps.

Thank you for popping in and telling us your side. If I may inquire further, just so we can get an even better understanding of the situation from your side, what is the reason behind those 15 tempo bans that ultimately leads to permaban?

Quote from: MandyShutup on Today at 02:36:51 PM

You can't login to Shuffle without a VPN Noah, it doesn't even let you load the site.

Um, wouldn't that mean you're accessing from restricted teritory if you need VPN to access them? Just to be sure I am not writing empty and false statement, I ran my own "test", reaching some of my friends across countries, one that I know come from a country where gambling is... the life of that country, and one whose govt. prohibit gambling, thus their ISP block gambling site by default.

Here are the results:

This is me accessing without VPN, it implies that the statement that people can't login to Shuffle without VPN, and that page does not even load is wrong.

This is me deliberately set my IP as Singapore, with VPN, as I read on their ToS that Singapore is part of their restricted country.

This is a friend of mine who live in a country that is not part of restricted country and the govt doesn't sanction gambling activities. Just to prove that it is not just my country, my ISP, or my device that allows me to access without VPN

This is another friend living in a country whose, although doesn't live in a country that is part of restricted teritory on Shuffle's ToS, govt. doesn't allow gambling.

Quote from: MandyShutup on Today at 02:36:51 PM

"This user" Has brought you hundreds of thousands of dollars worth of revenue and you are now trying to claim fraud? My entire point is that I was asked to KYC because you knew what would happen. This was 100% planned. Look at the timeline. You're telling me I didn't trigger an alert for almost 2 years? I can barely figure out how to work this forum.
Why wait 1.5 years?
Why block all communication channels?
Why ignore reasonable solutions?
Why operate from restricted territories yourselves?

and where in the regulations does it say a complete communication black out and withholding of commissions (not gambling money)?

If this is about compliance, why won't you allow me to have a withdrawal only account with gambling disabled?

and regarding chat bans: This user was targeted and just like your TOS, you don't hold anyone else to the same standards as me in that chatroom. https://x.com/BeCoolMandy/status/1849472565552841007

Uh, help me understand, why do "this user" use fake credential to perform her KYC?