Quote from: holydarkness on Today at 08:33:22 PM

Quote from: hatchkler on Today at 08:04:34 PM

Thank you for your time spend
On all of the accounts i have used my real ip adress same pc same sdd
All accounts are under my kyc details everyting is same i have shared pictures to casino guru i dont want to post them here also as my real name is shown phone number and etc
The account didnt went inactive it went banned again and during the whole time that account was banned (the first one ) i managed to get it unbanned just for curiosity and to record all of my deposits and bets
All of my progress on the account was deleted all of my bets and etc
After i recorded everyting i reported it to casino guru and i got it banned again

Nope they have knew it was me stated in their casino guru complaint and reason for it not being banned and given unban once again after i even asked for gambling ban on the second they told me because of human error we didnt ban the third one and let this one opened the first

Also the third account is still not refunded im waiting for an email from them they told me i would need to sign some documents idk which ones and whats in them il decide after i get it will i sign them
No need to contact Roobet for the bonuses as they are small and the effors u will put to just get in contact doesnt worth just for 20-30-40$ idk how much would be the bonus be if any they give

All i want is refund of the second and third thats it because on the second account the loss is 10k$+

Every single agent that i have asked from Roobet said the same that i should have gotten bannend on the second account and when i explain to them further they send me to cs@roobet.com this email i write them and explain they re direct me to other one and i never recive reply from it its been 2 months

If someone manages to somehow get me refunded on the second account im willing to give him 15-20% of the total amounth refunded which will be around 2000$

There is no way, at least not that I can see, for you to get a full refund for your second account under a reason that the exclusion and problematic gambling act should have kicked in from the first account, simply because you falsified the assessment on the first account.

If you filled them with true answer, of which will point to a problematic gambling, the responsible gambling act will kick in right there and then, and your future account creations should fall under the exception too. However, you did not, and the problematic gambling behavior only shown on the second account, and effectively the exclusion only kicked in from that point forward.

And regarding the abundance "evidence" from live support that your should have been banned from your second, I can clearly see the purpose of those chat, you're not the first to pull the stunt, there were other players who did the same, tried to drive certain narrative by repetitively asking live supports for some things, deliberately omitting key information, then providing it here as "supporting evidence". It called leading.

I believe you did not mention to them that you got a follow-up assessment that you filled with answers that indicate non-problematic gambling, thus the ban is perceived as a vent instead of an exclusion request. Did you?

All those said, it should clarify everything and draw a clear picture where Roobet's responsibility begin and end, and since you don't need me to try to reach them to get what's left on your second account and you willingly waive them, then upon completion of the refund of the third account, kindly inform us and mark this thread as resolved.

For the part where u said i didnt tell them key informations during the live chats is this one okey? i have asked it again and told them what kind of message i have said to them during my ban request and she said the same answer as previous agents

https://imgur.com/oP0QccL https://imgur.com/UKm1zrC https://imgur.com/GqLnMJS
And heres the email that i have send with the same message for ban request https://imgur.com/vTtqQT5