Quote from: holydarkness on Today at 08:30:17 PM

Quote from: hatchkler on Today at 07:26:53 PM

Quote from: holydarkness on Today at 06:43:49 PM

Let's try if this can simplify things, I made the timeline. Feel free to correct me if I'm wrong, but the rough estimate of the milestones during your stay with Roobet are as follow:

[...]

17th July - unknown, 2024, newhere23232 got banned

This account was banned after i opened my casino guru complaint and i had 3 full months to play at this casino despite previous 2 banned i dont know the exact date when it got banned

4th September, 2024, more context needed but I infer it's about asking [through email] to have his Pokemon55 account re-unlocked, granted
Heres the whole email https://imgur.com/a/DB19t4P
This unban request was just maded out of curiosity will they still unban it after all of this and they did it
During the account was unlocked i did not deposit player or did anyting on it but just recorded all of my kyc details few support tickets and my bets which where all deleted and mostly of the inteformations on the account wiped out like wager and some other tips etc after i recorded it i reported to casino guru and it got closed

5th-9th September, 2024, presumably Pokemon55 got banned

^ Sep 5, 12:17 PM 2024

I see, thank you.

Below is the revised timeline,

19th July, 2019, creating first account under Pokemon55
10th December, 2022, ranting and venting and asking for ban, and granted
14th December, 2022, asked for account to be unbanned, was asked to fill some assessment, passed with flying color, account reopened.
8th January, 2023, asked [again] for ban, this time with no option to unban, "bye", granted.

30th December, 2023, creating second account under happynewyear24
29th January, 2024, got permanently excluded as a result of public admission of gambling addiction

16th July, 2024, creating third account under newhere23232
~~17th July - unknown, 2024, newhere23232 got banned~~

4th September, 2024, more context needed but I infer it's about asking [through email] to have his Pokemon55 account re-unlocked, granted
5th-9th September, 2024, presumably Pokemon55 got banned
9th September, 2024, inquire through email from Pokemon55 why account got banned, and got explained that it's linked to an account that got excluded for responsible gambling
11th September, 2024, inquire through happynewyear24, through livechat, what'll happen with other account if one account got banned by request, not through exclusion, got explained that all account will be locked as well
14 October, 2024, inquire through email from happynewyear24 why account was banned and got explained that the account was locked due to responsible gambling act kicking in
17 October, 2024, newhere23232 got banned [approx. three months after creation]
14th November, 2024, inquire through happynewyear24, through livechat, same point raised on 11th September, 2024

I know you will not want to listen to the explanation and accept the fact, but the key point, the major milestone in your case is the one on 29th January, 2024 [I marked in red].

This was where you're finally marked as a gambling addict and get excluded from the site. Prior to this, your account is in an confusing state. Both because you asked for a ban instead of an exclusion, and because you falsified the assessment that made them unable to be sure that the "ban" should be an exclusion.

You were not detected as a gambling addict from 19th July 2019 to 28th January 2024, for the reason that's been mentioned excessively.

They made a mistake with the third account, yes, you shouldn't be able to create any new account since 29th January 2024 forward, and this was the mistake they admitted, and they reimbursed you for this.

And as evidenced, once the responsible gambling act kicked in and you got excluded since 29th January 2024, they do their duty to enforce exclusion by locking you out from Pokemon55. Granted, they needed a few days for it, but that's [I think] is because you once again falsified the assessment, and only after it got unlocked and you roamed around with that account [though not placing any bet] that they traced the connection through device fingerprints and IP.

The bottomline is, you can't ask for reimbursement for your second account, because your record were "clean" by the time of the creation, you were not [self-proclaimed] a gambling addict.

Suppose you answered honestly on 14th December 2022, then their responsible gambling act will kick in right there and then, either preventing you from creating happynewyear2023 on 30th December 2023 or entitled you to ask for a refund for that account for the same basis of newhere23232.

tl;dr: your problematic gambling behavior and exclusion only effective since 29th January 2024 when you made a written cry for help. They promptly locked you out. You were not entitled to ask for full reimbursement for happynewyear2024 account [created 30 December 2023] as according to their system, you were not an addict, you were not excluded, nor asking for self exclusion. You were just [I imagined they assumed] a disgruntled player who throw tantrum after losing big and asked to be banned as a show of protest.

Yea i get what are u saying but no matter if the first account was self excluded for reason gambling addiction that account was still banned the whole time self ban or whatever u wanna call it
9 of their agents have said the same asking for pernament ban without mentioning any gamblign addiction we still consired it as self exclude and if u create new account we goona ban it
or like the last one said it locked or banned