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Hello again! Is it possible to solve this now somehow? its been almost 3 years Cheesy

Quote from: quasiaquam on August 18, 2022, 04:11:28 PM

Hello, I have an interesting situation with RooBet.

I made a deposit by mistake to wrong network. I sent 3.1ETH from my metamask wallet bsc network to their ETH wallet, now the money is hanging in their wallet but on bsc network.

I am attaching all the data:

https://bscscan.com/tx/0xc325c9ed8f8725c983d2518a91bae3106821e39646a17676920f6e4ae613dc49

https://bscscan.com/token/0x2170ed0880ac9a755fd29b2688956bd959f933f8?a=0x8704dc7a2a6eb0330f2aaad9cb2ae8053b52f2d1

I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.

Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?

If someone helps to solve this problem, I will transfer 50% of the total amount for the help.

Wow, that is a significant amount given that ETH price has appreciated over time

I understand where they are coming from. The fact that that ETH has stayed in that wallet for all those months without moving means access to private keys to the addresses is near to impossible for security purposes

Maybe you could try pushing them to adopt the BSC network as well. ETH network fees ares still so high anyway.

I remember my deposit to Stake.com where I forgot to include a tag for my deposit, but Stake.com managed to resolve it for me, although it was on a different network or blockchain in my case. When it comes to tokens like this being deposited, it's really hard to recover them. It's better if it's the actual coin because it can still automatically deposit into your account. From what I know, your address for BNB and ETH is the same, like on Stake.com, so even if you send it to the wrong network, it will still be credited to your casino wallet.

I think it's been quite a while since we all advised this player to contact the casino's customer support and ask them to solve the problem once again.
The BTC bull run has turned his ETH into a very significant amount, which is certainly too much of a shame to lose. And of course it's worth continuing to insist on returning this large amount.
But, however, maybe he has already solved this issue? He just hasn't written anything here?

Unfortunately, I received yet another response stating that they cannot assist because they do not support the BSC network, and their entire system is automated, meaning the funds remain lost.

However, as I understand it, roobet.com support likely cannot access that wallet directly. They would need to escalate this case to someone higher up, which means they wouldn’t gain any benefit (fees) from handling this issue. As a result, they are probably not even motivated to escalate the matter further.

So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.

This is what I don't like, if they are not supporting bsc then the transaction should not go through so that such mistake will not happen. Is it that the blockchain needs more advanced developmental system? The blockchain developers should improve on this to avoid sending funds to another network. I did a similar transaction in Ton network. Now in Ton network, their is a memo tag code which you have to add when you are sending to the receiver's address. But didn't notice it because it was not added at the initial time and I made the transaction, it went successfully but I didn't receive it. So I have to chat up the two parties involved and for weeks the funds were reversed to me. But I don't know that can happen here since this is casino and they are saying that they don't accept BSC network and that is your funds are gone because they can't do anything to reverse them since they themselves don't operate with the particular network. But if they are using the address, they suppose have the network. Let them do things in fear way.