I can't speak to my experience yet as I tried to withdraw two days ago and have now been directed to the security email team, which I'm assuming will ask and get kyc done.
What I don't really understand is why such a round about way to verification? It's the first thing I do at a casino so there is no confusion, but there is no place to do it on site, and probing the chat didn't help either until I brought up my withdrawal.
And for what it's worth I take no notice of any post about scamming etc with zero proof. Only had issues with 1-2 places over a long time period and many of these supposed "scams" are the most reliable to me lol.
I hope these things will go well. I will be monitoring your case. Feel free to message me anytime I set up my settings to receive messages coming from newbies. I'm positive that you'll receive your money as long as you comply with all requirements.
Next week I can go directly to support so I can ask questions directly; we are just fixing something rearding support here in Bitcointalk.
Roughly how long does the security email usually take to respond? it's coming up on 2 days since I emailed and still no response.