Let me try to reach Razer, see if he can double check the findings and be sure of multi-accounting case, though I somewhat think I already know the answer. Anyway, crossing T's and dotting I's.
For the time being, addressing several statements here,
Op have you ever used a VPN to access the site? Most times issues like this can arise when you use vpn especially free VPNs.
If you’re sure you don’t have any other account in rollbit then you should consider create a complaint at Casinoguru that way they’ll be able to provide proofs that you’re indeed multi-accounting in their site, right now I don’t see them coming to display such information in public for everyone to see here but they can over there since it won’t displayed.
VPN usage, though it might contribute to a detection of multi-acc, in my experience, does not become the major factor that made casino deemed an account tied to other accounts. They have certain detections and algorithm [to make the detection easier] to be sure of this breach. As a public secret, the other factors are device fingerprints, betting pattern and preferences, and I happened to be privileged to oversee, witnessed and verified one multi-acc case, and I have to say that the factors are... beyond complex.
And that is from a relatively small casino [visitors and players and daily rollover wise. I can only imagine the intertwining web that Rollbit use to determine such action.
Can you post your bet history so that we can have an idea whether you can gain any edge through multi-accounting (I am not saying you did)?
In my humble opinion, if there is no possibility of gaining any edge or circumventing betting limits, then the original poster must be paid in full, and after that, it is up to the casino in question to allow him to play further or not.
Uhh... sadly, there are other reason that would involve multi-acc other than gaining edge [exploiting bonus] or circumventing betting limit. I happened to have my eyes open to that "shade" of gambling world when someone misjudged my character and offered me a uhh... business.
I'm afraid I can't be more specific more than above in concern that I'll spark ideas to a reader with malicious intent. But... yeah, there are other situation that's profitable from having several accounts.
[...]
I will take the player's side and give negative feedback to the casino in question. unless proper evidence is shown by the casino.
A free advise, my two cents, not trying to be a wiseass, and so on, but you might want to exercise some restraint and take a minute to reassess a situation. Please don't take my words as something offensive or attacking you, it is completely not my intent, I am wishing for your wellbeing and advancement.
If you're interested to be in DT [thus, your feedback will have effect and shown by default], you might want to spin each and every cases you're overseeing from several angles, try to see it from other glasses and shoes. This, jumping to tag the casino [though, as someone else mentioned, won't bring much effect as you're not in DT] is not the first time you springed into something with questionable judgement.
One in the past that I can recall very easily was when you deemed revealing sensitive data that's being hacked from one casino to public as something fine and beneficial as it will help us... "brainstorm". In case you did not realize it [which I doubt] that thread, alongside with your... unique perspective, ended up being eradicated from the forum. Completely. As that info, the one that you argue is good to be shared in contrast to what I say that it shouldn't be, was indeed shouldn't be shared.
I'm actually impressed that not only the forum mods deleted that thread, the archive were also removed from existence, which I'd perceive as they deemed it as, in contrast of what you believe, a very serious breach of private data that's against forum rules.
I'm not trying to talk shit about you, I am being honest here, I wanted to see you in DT, suppose you're interested in it. But with current judgement you shows every now and then, and if you continue with this, I have to say I won't be surprised that I'll be one [perhaps amongst others] that put you in my distrust list [which currently only housed one member].
[...] So if that's the case, the site in question can just say so and give the player the possibility to explain himself. That's just my opinion because I have been accused of multi accounting as well and I know how it feels when you are blamed unfairly. In the end I got my money and access to my account back (different site) but the way to get there was very stressful!
Sorry that I choose this quote as my reply, the earlier one brushed what I wanted to discuss nicely too, but this [snipped] one seemed to be more on-point.
First of all, yes, I have to agree that Rollbit's reaction to multi-acc can be improved. But if I am not mistaken, the purpose of asking it [with assumption that they're very sure of multi-acc and the player did it] is to allow player to come clean, shows that they're willing to deal in good faith, and Rollbit will then see if there is something payable to the player [the amount withdrawn were lower than deposit, and the player is in overall loss.
Might be not the best approach and [I'll repeat] can be improved, but if I am not wrong, that is the purpose of the question.
There is a small chance there is a misunderstanding on Rollbit's end, but odds are you have other accounts. They don't just flag accounts for the heck of it and they're definitely not going to try to rob you for a little over $1000 lol. Like I said, there's a small chance there is a misunderstanding, but IMO there is not and you have other accounts. In any case @holydarkness might be able to help you.
I'll reach Razer and get him to take another look into it. Hopefully, this is just a small misunderstanding. But more likely than not, their findings are on point and he'll just say they stand firm with their decision.
I'll see if Razer would be fine to get this escalated to CasinoGuru [Rollbit are not available on AG] where evidences can be shared freely.
OP, given your stat said that your favorite game is SweetBonanza, do I correctly assume that you barely do any sportsbetting? I ask because CG will not mediate sportsbetting related issues.