Quote from: Fivestar4everMVP on Today at 06:28:34 PM

Quote from: kofemaniac on Today at 09:19:42 AM

Quote from: Mahdirakib on Today at 06:41:11 AM

Quote from: kofemaniac on December 16, 2024, 06:46:27 PM

~snip~

Maybe there is something wrong with your betting activity. This is why they have asked you to complete the KYC verification quickly. You have gone through similar process on a different casino a few weeks ago. Did they ask you to complete the KYC verification during withdrawal? In which sports event you place your bets? Usually, KYC verification takes long time to complete when proof of address and source of funds verification is required.

I only had a few bets on NCAA men's basketball. And I lost $150 on them. Again, I deposited another $150, didn't bet any more, and about 10 hours later they asked for my ID. Nothing out of the ordinary on my part. I've bet at many places and never had any questions about them. I didn't withdraw anything from Bitsler. Again, I lost $150 and another $150 of my own funds are now in my balance.

Sorry but I don't seem to understand exactly what you mean.
I get the part you said you lost $150 to a bet, and then you deposited another $150 which you didn't use to bet or play any game, but just left the money on your bitsler account.

I also get the part where you said that after about 10 hours after depositing the money you left on your account, bitsler requested that you submit your ID for kyc verification, now, did you submit the requested document for the verification?
If yes, how then did you loose the $150 again?,
If no, you still can not or not supposed to loose the $150 you deposited if actually you didn't play any game or bet with it.
And besides, the casinos supposed to allow you withdraw your deposited fund (minus profit made from winnings) if you refuse to pass kyc verification.

How did you loose the second $150? Maybe explains a bit in details for us all to understand.

Sorry, I don't know English very well. For this reason, I use a translator and there may be some unclear wording.
I deposited $150, lost it. I deposited another $150, didn't play with it, then I received a request for documents and a ban on bets.
I didn't refuse to go through kyc, so I didn't think it would take so long. Moreover, I still expect that after the check I will be allowed to bet again