Quote from: Mahdirakib on Today at 05:28:14 PM

Quote from: kofemaniac on December 18, 2024, 12:11:38 AM

~snip~

Well, the reason is clear here. You were facing difficulties to complete the verification on a different casino for the same reason. However, I still have the curiosity to know the reason for such move of Bitsler team. Because, they haven't applied the KYC verification rules to you during withdrawal. Is there any update regarding this matter? Did they tell you any reason for applying the identity verification rules?

No. In another casino, the reason was that I indicated in the profile an address where I do not live and asked to change it to an address in another country so that I could confirm it. Here, I did not indicate anything in the profile at all. And my IP matches the address in the bank statement.
There are updates. In the correspondence with support, they said that I should re-upload the statement because they are not satisfied with the quality of the photo. At the same time, in the personal account there is no function for another document upload. I pointed this out to them, to which I received a response that they would pass the information to the technical department and solve this problem. But another 48 hours have passed since this message ... They do everything very slowly, it's terrible