Quote from: SquirrelJulietGarden on Today at 03:15:15 AM

Quote from: waltrazed on Today at 01:51:52 AM

At Razed we take a no tolerance policy on Bonus Abuse, and this does include our welcome offers.

Mark clearly stated to you, that depositing $15,000, claiming the bonus, then wagering 1x of your deposit would not be acceptable.

Clear instruction was given that we expect real gameplay in exchange for the added bonus for you to try Razed at a much lower risk. (15% balance top up)

You proceeded to wager 1.08x on mines to wager 1x of your deposit then withdraw.

I also want to highlight that your entire deposit was refunded with no quarrels, we simply did not give the additional bonus due to lack of gameplay.

No company tolerates abuse of their platform and bonus programs to customers. Bonuses are distributed for good to legit customers, but not to people who intend to abuse bonus programs and marketing budget of the company.

Because they do these bonus programs as part of their marketing to help their business, and if customers are legit, they can claim bonuses with some stated conditions. Abuse will be detected and treated fairly by the company but abusers have no reason to complain why they failed to claim it. Your explanation is clear and your treatment in this case is fair enough as I see.

Where is the abuse I am asking you. If they actually offered him a "15% NO WAGER deposit bonus" then he could actually just withdraw it if he chose to. No wager means no wager, plain and simple.
He didn't he even have to wager the full amount he deposited. Also, if he bets on 1.08 or 2.0 and higher is up to the player obviously.
It would be interesting to read the full conversation between these 2 parties to better evaluate the situation. If it was said as the razed rep claims then of course it's in their right to cancel the bonus. But if they just said no requirements then it's a different story and he should get what was promised.

Since the full conversation was I guess on telegram it would be easy for NovaNavigator to show it. I was also kind of recruited and spoke on telegram but never deposited since the whole site and everything with the bonus and stuff looked off to me.