Quote from: BC.Game Support on January 01, 2025, 09:12:26 PM

Quote from: holydarkness on January 01, 2025, 03:28:58 PM

Quote from: Haunebu on January 01, 2025, 01:45:12 PM

Quote from: vanhalendlrband on December 30, 2024, 08:43:40 PM

Many casinos even non bitcoin ones pay out on bonuses like that. I've had several friends who have won big on free signup bonuses. Apparently you haven't heard of false advertising, its illegal, and most places don't do this. Sure doesn't make me want to deposit there at all with that little game they play.

How come so many other casinos don't do this shady practice and actually pay out from free spins?

Makes sense. Fact is that this site messed up royally once and made a comeback, but they clearly didn't cease some of their shady crap which anyone with a half-decent brain knows without doing much research.

They aren't a total scam site like 1xbit or something, but they do screw you out of their promotions using unethical methods here and there.

They already tried to look into the matter, and rather promptly, IMO, considering they [if I am not mistaken] tried to get that handled during their own holiday break. But the player never replied with the info that'll help them start digging into his barrel.

BC.Game Support, do you happen to uhh... get a better understanding of what happened with the player and his bonus? Or at least his UID through PM perhaps?

Hi holy,

No, we unfortunately still can not get a better understanding of what happen with vanhalendlrband as we are still waiting for the player's UID. It will be almost impossible to start investigating the situation and what happen to a player and their complaints without any information that can lead us into the account itself as we have hundred of thousands of players.

We would like to ask vanhalendlrband once again to send us his UID, we will try to look into it once received.

Quote from: neymar5 on January 01, 2025, 08:07:10 PM

I've been using BC.game from Sweden for 2 weeks depositing around total $10k for sports betting and withdrew $11k successfully without any issue. Then they suspended my withdrawal option. I have $13k balance (0.14BTC) and I can't withdraw it.

Trying to access live chat is a joke, have to wait 10+ hours for a reply and as soon as they reply they instantly close the chat after 5min without any notification, basically impossible getting in touch with any support since they don't reply to emails either.

After getting a reply they told me they want me to complete KYC on their site. There are 2 different KYC verifications, basic and advanced. This is where I am facing my issues.
When I go to basic verification and click Sweden, this is what it shows me: https://gyazo.com/500004040187a75bc5c5e698b40c152a
The only document type they allow is Visa? But when you click on other countries, they seem to accept driving license and passport (aka normal documents like every other website accepts)
I asked live chat about this and it seems like I'm speaking to NPC/ AI bots, these people on support don't even act like actual human beings.

First of all I don't own a Visa, neither does anyone I know in Sweden. Why would anyone that resides in Sweden have a Visa document unless you are staying in a different country for extended time. It makes absolutely no sense for them to only accept Visa as document type, I don't own one and it is impossible for me to get a Swedish Visa when I already was born and live in this country as a Swedish resident. They don't have any explanation as for why they don't accept other document types and they are forcing me to send a document which I don't own or have access to in order to verify my account. Aka they are refusing to help me so my $13k will be stuck on the site without any option to withdraw. I'm asking them to allow me to upload driving license or passport because clearly this must be a bug or glitch in their KYC system, but they ignore my request and refuse to help.

This is what support tells me regarding the issue: https://gyazo.com/04fc45ceabba9d9514c43202fb48d199, https://gyazo.com/c8597fdf15530ebd37b8e7530a96304a

Now regarding the ADVANCED KYC verification, which they are asking me to verify. When I press advanced verification, and search for countries, Sweden is not even listed as a country. Any of you guys can check and see the same thing. So they are asking me to verify advanced verification and the country I'm living in isn't even listed as an option to upload documents from. Also I ask them about this and I just keep getting ignored, either the support is very low IQ or they just don't care at all. Please see this link: https://gyazo.com/75bfff32ed5e7f9f2f4a50f712f61cbf

Somebody please explain to me how I am supposed to verify my account when they are doing everything to make it impossible for me. The KYC verification is full of either bugs and errors or they are just incompetent.
At the moment my balance and my $13k is locked up and I can't withdraw until they either fix this or help me verify my account somehow. I've asked them to let me email them my documents but once again ignored. I'm posting this here on bitcointalk because I see them being very active here so I'm guessing there is a chance to get some help through this forum.

Hello neymar5,

Our apology for the current situation you are facing.

I will inquire this to our compliance department to get a better insight on the issue with Swedish KYC option.

For your current situation, do you mind to write us a PM with your UID and the email address you use to register? I will see if we can initiate a manual KYC verification

I’ve provided everything they asked. And I haven’t heard anything back.

I’ve provided proof of deposit and completed a full kyc. I haven’t heard anything back yet.

This is ridiculous now…