Quote from: neymar5 on Today at 06:44:28 AM

Thank you all for your replies. I'm new to this forum so excuse me for being a noob. Thanks to holydarkness for the help, hopefully this gets fixed

I know they replied to me and told me to send them a message. I have and I am still waiting. In my head I thought making this thread cant hurt their rep when I've already seen previous reports about KYC issues, if anything it just brings up more the awareness around it. And, if they do help me here, it just shows that they actually care and want to help me withdraw my money. Because the amount of times I contacted livechat and tried to explain the issue to them is totally absurd, support is very very slow and does not help a tiny bit. I told them I'll happily delete all my posts as soon as I've received help if that matters to them.

I won't be using any VPN I know that would just cause unnecessary issues.

No need to delete this thread once resolved. Just mark them as resolved [when we reached that point] and lock it, like any other complaints against casinos. I compiled a list of cases against casinos, and I'll add your thread to the list tomorrow [suppose there were no surprise and unexpected things like the past few occasions]. Each cases and each status of it [resolved, in progress, invalid, inactive, active, unresolved] would [hopefully] greatly help other players to judge how comfortable they should feel to play on this casino or that casino.

So yeah, no need to delete this thread once resolved as it'll add as reference that can help others.

Quote from: neymar5 on Today at 05:02:01 PM

Yeah it's really no stress at all from me. I'm fine with waiting, as long as it just gets solved and I get paid my money. FYI still haven't got any reply to my message since sending it 4 days ago. I saw someone mention holiday break, surely that does not include all of their support staff? Like being this big of a casino/ sportsbook I'm assuming you should have support working during this time?

Broadly speaking about this holiday season amongst casinos, yes, they most certainly did not put all of their staff in holiday and leave their office empty, there would be some shift in who take a break for how long and when.

Now, specifically about your case, as they've mentioned before on their ANN, they are looking into it. I was in touch with my contact about other case and they told me that they'll address that thread, I guess sometime today. If they've got to the bottom of your case, I am sure they'll also address you.

If they don't, I would suggest you to wait a little bit more and would assure that it's most likely because they're still on it or perhaps yet to be on it [catching up with back-log of cases and complaints during those holiday and skeleton-crew, perhaps?]. I am literally hounding my contact about every cases, so rest assured that we will get to the bottom of yours as we get to the bottom of each and every other one.