Re: Betpanda.io | Anonymous Crypto Casino | Welcome Bonus Up to 1BTC
I also had the same problem just yesterday, but I went with a different route.
Instead of contacting the customer support, I just created another account. Still, this is a small problem that Betpanda must solve, since there are many like me who often forgets their passwords. It's a good thing though that their customer support is there to guide their customers.
It's always better to read the terms and conditions of a casino before creating multiple accounts out there. There are some casinos that strictly prohibit creation of multiple accounts and if they find someone having multiple accounts then they might freeze funds of all those multiple accounts. I don't know if Betpanda has a rule like that but I know some casinos have strict rules when it comes to multi accounting.Instead of contacting the customer support, I just created another account. Still, this is a small problem that Betpanda must solve, since there are many like me who often forgets their passwords. It's a good thing though that their customer support is there to guide their customers.
Yeah for many casino I have seen, I think double account has been the basis to either restricting the user in some way or even pending his funds but I think if the account are not in use like for cheating through bonus programs or offers then no biggie, although some casino still frown at that but I think they it only get the attention of the casino if the user is doing something illegal, I know of many gamblers who create multiple accounts for the sake of arbitrage betting on casino but at the long run still get their account blocked and funds restricted.