Hello again everyone,
Hopefully all you beautiful people had a fantastic weekend, let’s get this week started from our end as well:
I replied to their email asking for clarification on the exact reason for my account closure and which specific term I violated. I am currently waiting for a response.
All I want is a fair resolution. Not only am I asking for a refund of my deposit, but also the recovery of my winnings. This is a significant amount of money for me, and this situation has caused me a great deal of stress, especially during the holiday season.
- bettingfede1998
We are not in a position to address matters such as this in greater detail here, but we have confirmed that you have been contacted regarding the matter with an explanation to the extent we are able to give.
First of all, I would like to thank you for your response, but I must emphasize that it is not enough. The statement that I have "violated the terms" does not justify the retention of 4,000 euros, of which 1,000 euros are my deposit.
As I have already communicated, I placed only 4-5 bets, all on major leagues such as Serie A, the Premier League, and La Liga. I fail to see how this could justify a violation of the terms. If I am being accused of specific violations, I would like them to be clearly detailed.
I understand that you may withhold the winnings pending clarification, but my 1,000 euro deposit is money that belongs to me, and I believe it is my right to receive it back, regardless of the situation.
I can provide details like the registration email or other useful information in private to both the forum moderators and the official Betpanda profile.
This is the forum’s policy regarding scams:
19. Possible (or real) scams and Trust ratings are not moderated (to prevent moderation abuse).
Sorry to tell you this but you shouldn’t expect mods to get involved into this.
If you want your case to get more attention then you should create a separate topic on the
Scam Accusations board and make sure oinclude as many evidence as you can such as screenshots of your conversation/emails with the support agents.
Thank you very much, I will definitely open a topic there later. Very kind of you. It's unfortunate to see a topic about a bookmaker that can sponsor itself here but isn't very transparent with its users.
-bettinfede1998