Quote from: Zwei on January 15, 2025, 09:14:46 PM

that's exactly the issue i'm pointing out. you are misleading players here.
in the ToS, you reserve the right to request KYC at any time for any reason, which is completely different from what you are claiming here.

We don’t believe this is misleading at all, considering that players who not engage in activities that breach the Terms and Conditions would not need to worry about KYCing.

Hence, all legitimate users shouldn’t need to worry about this.

Quote from: Zwei on January 15, 2025, 09:14:46 PM

okay, let's say a withdrawal won't trigger KYC. what about the part about "reaching a certain gambling threshold"?
can you define what kind of threshold you mean? because it's very vague to me, are we talking about the amount wagered, the amount lost, or the amount won?

However, we do agree that this could be clearer, and we have requested this to be checked and confirmed for us. As soon as we have an answer for you, we will let you know.

Quote from: Smartvirus on January 17, 2025, 10:56:56 PM

Ever is where they draw the line. Let’s not forget, it ain’t just a service but, a business. It’s important that they stay legal where ever they operate and put of those terms is that, they comply with the jurisdiction of where they function. Now, KYC becomes a needed document as a way to combat money laundering. When a casino or bookie becomes big enough, they seem to enforce this mostly because they are pressured by jurisdiction. It becomes some serious identifier for fishy situations from certain gamblers.

Certainly, there might be situations where it is imperative to identify a user who is doing something illicit, and this is what the room in the terms and conditions is reserved for.

Quote from: iv4n on January 19, 2025, 01:00:56 PM

BetPanda has a pretty interesting selection of providers... All41, AppartGaming, IMoon, Galaxsys, and many others are unknown to me. I haven't seen those providers before, but some work and some don't. I open the page with their games and I can see all the games they offer, but when I click on a slot or some game I get a message:

Quote from: ryzaadit on January 19, 2025, 03:27:36 PM

Have you checked your country restricted?

Potential your country is being restricted, or perhaps you can try to test on other casinos with the same license from betpanda. Mostly, these kind of things because your country is on the restricted list by the provider.
Early check, you can check on google "List restricted country by provider .....".

Quote from: Beparanf on January 20, 2025, 12:37:10 PM

I encounter many provider that shows this kind of error message when using normal IP and refresh multiple times while I can access using a VPN on the first try. Although some provider takes time to load that result to this error too like when I’m playing some backseat gaming slot games.

Quote from: Smartvirus on January 20, 2025, 10:04:25 PM

I superficially looked at the image you uploaded and almost missed it but, only after looking at it again, I saw what you meant. It kind of brings the detail into focus without making a lot of noise or being too loud. In contrast to showing an error message which might keep gamblers puzzled as to what the issue might be, the shaded note saves a lot of headache

This could certainly be the most obvious reason, it is always good to check the rules for certain providers and the Terms and Conditions if certain game providers are restricted in your regions by the provider, not by us.

If the game is NOT restricted however and you still run into problems, please let us know here or via Support and we will certainly look into it.

Quote from: Wind_FURY on Today at 11:35:51 AM

But if you're a dishonest user, the admins will probably not ask you for I.D. and proof of residency, and lock you out of your account, with all the coins held in that account. You can keep your anonymity. The lesson is, BE A GOOD ACTOR/HONEST USER.

This certainly the best rule to abide by, we support this message!

Thank you again for the active conversation, keep it going and we will keep on providing you with insights