Quote from: MonkeyTilt on Today at 02:35:45 AM

Quote from: Ojima-ojo on January 24, 2025, 08:05:49 PM

Sometimes some platforms can be good to make a refund if you contact the support most especially those that are paid into the wrong chain, I experienced that in an exchange when I sent in the wrong chain address and support told me to give them 3 working days and after the timeline, the money was released into my account so yes what you said is the truth.

But we have some sites that make dead-end mistakes if you send it to the wrong address you should consider your money gone and the warning is always boldly written to send warning signals to defaulters.

We definitely understand the frustration that can happen when you deposit to an old address and don't have the funds in your account right away. I think our customer support team has been awesome in dealing with these issues and we can usually find the funds within a few minutes and get them into your account.

Really appreciate the feedback!

- Zoo

I think your customer service instead stands out in terms of reputation because I have actually contacted on other issue like a pending withdrawal issue and thy handled with so much alacrity and severe urgency which is what every gambler looks to find in any casino because it helps give the gambler trust and confidence in the casino which is the reason why many casino don't flourish well cause of bad customer representatives.