Quote from: albon on January 30, 2025, 10:46:10 PM

Well, the Cryptocasino representative has responded to your accusation in the official announcement thread. See the following quote:

Quote from: cryptocasino.com on January 30, 2025, 03:23:08 PM

For the avoidance of doubt - This "new" user was supplying fake documents and the platform's Fraud team caught him and closed his account.

I have also taken a look at their representative's response on the KazinoAzov website, which is in the following quote:

Quote from: link=https://kazinoazov.net/cryptocasino-com-proverka-lichnosti-igroka-po-sisteme

I have spoken to the Fraud/Compliance dept

They say

"This player last provided a printed out document from the internet which as we told him was not acceptable. Since then he has not provided anything else. If he can provide a normal document, there will be no more issues. For example, he can provide us with a Phone bill or Utility bill from within the last 3 months."

So there you have it.

Well, if you OP provided them with fake or internet-sourced documents then you have already violated their policy, and they were right to close your account immediately.

So, there is no issue in submitting the documents they requested from you. It’s clear that the problem is on your side.

Be patient, submit your real documents, and let us know the results.

I can provide a screen recording from the online bank of receiving this document which they rejected twice. so you think it's cool to just block a player and take other people's deposits? I asked them to return the deposit, I don't need their worthless 15 dollars for which the KYC check began, casinos that steal deposits are scammers - remember, maybe this is new to you.