Re: Casinopunkz.io | Anonymous Crypto Casino | No KYC | 100% Welcome Bonus
Two scenario
- Either you still have some balance left from the bonus (but these one should be not, cause based rules the balance should be forfeits)
- Bugs
Can't do anythings from user side, the things you are doing was correct. Contacting support, based the explanation on last statement in the bonus page information. BTW have you tried with other crypto ? these bonus tied to BTC right ?
It's other crypto are not being using for the bonus also effecting your withdraw tx ? If the other crypto are not effecting, the only way play with other crypto until the BTC balance bonus problem getting fixed.
Based on the last explanation I got from their customer support staff, she guessed it's probably a bug, but yeah I still get 0 clarification from them until now. But the irony is I got this email few days ago- Either you still have some balance left from the bonus (but these one should be not, cause based rules the balance should be forfeits)
- Bugs
Can't do anythings from user side, the things you are doing was correct. Contacting support, based the explanation on last statement in the bonus page information. BTW have you tried with other crypto ? these bonus tied to BTC right ?
It's other crypto are not being using for the bonus also effecting your withdraw tx ? If the other crypto are not effecting, the only way play with other crypto until the BTC balance bonus problem getting fixed.
weird isn't it?
This is definitely a bug probably due to your first deposit never being bust that’s why the bonus expired. Casinopunkz support is responsive and updating frequently the casino.
There should be a cancel button for that bonus in case for a scenario like this which user doesn’t meet the requirements during the expiration period.
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They are always responsive when you reach them, but they have never came back with the explanation nor the solution, every time I contacted their support. I'm still expecting him to explain to us, and I'm bit surprised to know my friend iv4n also gets the same issue. He is one of the most active gamblers and posters here, and seeing he faces same problem, then I think this is quite serious.There should be a cancel button for that bonus in case for a scenario like this which user doesn’t meet the requirements during the expiration period.
...
I had some problems too, I don't know if they are similar things or not, but the casino definitely has some problem with deposits and withdrawals...
https://bitcointalk.org/index.php?topic=5519214.msg64812943#msg64812943
Support didn't provide any help, they didn't do anything except repeat the same answers. But that's nothing new, the support is the same in most casinos... LM was much more helpful.
I hope the issue will be solved, and somehow I am sure it will, you just need to be patient. Don't be me (by the time they solved my problem, I gambled away my entire balance) so stop playing until they solve it... and I would love to hear an explanation of what went wrong, of course, if the casino even gives you one.
Damn our problems are exactly same! And you know what? While I was waiting their update, I also spent my balance until 0 and I even deposited again, as I believed they would solve my issue later. Turns out they don't. I still can't wd it. It's just sad to see a casino has less-active representative here, and yeah, LM did a great job by helping me out, but the problem is still there. Yeah once they send me any update I'll ping you. The worst part is we have to warn anyone to deposit here.https://bitcointalk.org/index.php?topic=5519214.msg64812943#msg64812943
Support didn't provide any help, they didn't do anything except repeat the same answers. But that's nothing new, the support is the same in most casinos... LM was much more helpful.
I hope the issue will be solved, and somehow I am sure it will, you just need to be patient. Don't be me (by the time they solved my problem, I gambled away my entire balance) so stop playing until they solve it... and I would love to hear an explanation of what went wrong, of course, if the casino even gives you one.