Quote from: bettingfede1998 on February 19, 2025, 12:11:20 PM

You keep citing your "ANTI-FRAUD POLICY," but nowhere in your Terms does it explicitly state that a player’s deposit can be confiscated in this manner. Bookmakers that void bets return the stake to the player—you simply took everything.

Please see below the clause in our terms which would justify the confiscation of funds under these specific circumstances:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

Quote from: bettingfede1998 on February 19, 2025, 12:11:20 PM

3) Legality?
Saying you operate legally under Costa Rican laws is meaningless when your practices go against industry standards and fairness. Being legally registered doesn’t mean your actions are ethical.

We can confirm that we are operating perfectly within the laws and regulations of our jurisdiction and our Terms of Service.

Quote from: bettingfede1998 on February 19, 2025, 12:11:20 PM

4) Following your rules?
If your rules allow you to take players’ money without justification, then the problem is your rules. A fair casino wouldn’t have this issue in the first place.

The fact remains: you took my money and haven’t provided a legitimate reason. If you had real proof, you would have shared it with AskGamblers instead of getting my complaint closed as "unresolved."

Please see below the clause in our terms which would wholly justify the actions taken by us under these specific circumstances when dealing with a user who has breached our terms and conditions:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

Quote from: bettingfede1998 on February 19, 2025, 12:11:20 PM

In Italian, there’s a perfect term for companies like yours: "siete dei paraculo" It means you twist words and hide behind technicalities to justify unfair actions.

We don’t believe like this is the case at all, we have justified the actions taken several times through our Terms and Conditions as per above.

Quote from: Mahdirakib on February 19, 2025, 04:16:13 PM

So, your team expects everyone to praise the rules of your casino, even if they are not friendly or transparent to the gambling community?

We never mentioned that the rules should be "praised", but rather adhered to. It is wholly understandable that users might be caught off-guard by rules they have not familiarised themselves with. Hence we stress the importance of reading through the Terms and Conditions of any service you sign up for.

Quote from: philipma1957 on February 19, 2025, 04:49:32 PM

I like the claim that the op committed fraud justifies the confiscation of all the op's funds. yet they offer zero proof that he did fraud.

We have provided all the necessary proof to justify the actions we have taken.

Quote from: philipma1957 on February 19, 2025, 04:49:32 PM

So basically they claim if you win and we say fraud you lose.

Quote from: bettingfede1998 on February 19, 2025, 05:34:52 PM

So yes, as you said, their logic is simple: "If you win and we say fraud, you lose." That’s not how a legitimate bookmaker should operate.

This is not the case whatsoever, we would never take such action unless the player would be in breach of our Terms and Conditions.

Simply taking actions such as these ones when a player has made winning bets would not only be unfair and unethical, but also very much counterintuitive to our, or any casino’s, business model as a whole.

This was however not the case in this instance.

Quote from: bettingfede1998 on February 19, 2025, 05:34:52 PM

they accused me of fraud without presenting a single piece of evidence. If they actually had proof, they would have provided it to AskGamblers when requested. Instead, they just keep repeating the same vague excuses.

We have provided them with all the necessary proof for the case.

Quote from: Zwei on February 19, 2025, 09:34:23 PM

it means exactly that, other casinos provide evidence to AskGamblers all the time without it being detrimental to their service, why can't you?
maybe you showed them nothing because you have nothing to show.

We are not in a position to comment on actions of other operators, but we can only assume that they act in a manner that is aligned with their Terms and Conditions and the prevailing regulations.

We have sent them the proof which we have and which is solid, but for one reason or another they have deemed it to be insufficient. We cannot control their actions unfortunately.

Quote from: Zwei on February 19, 2025, 09:34:23 PM

how about, instead of hiding it in the terms, you add a big warning on the deposit page stating that deposits are nonrefundable once wagered and we will take it all if we ban you?

We are not "hiding" anything, all the relevant information can be read from our Terms and Conditions prior to joining by anyone and we urge all players to do so before creating an account with us.

Quote from: Zwei on February 19, 2025, 09:34:23 PM

you say he committed fraud, so for sure you can at least tell us what kind of betting fraud he did? right?
was he part of a betting syndicate? was he involved in match fixing, arbitrage, value betting, court siding? what fraud did he do exactly?

Our terms and conditions are not “scammy”, but quite the opposite. They are perfectly aligned with the prevailing regulations of the jurisdiction where we are registered.

We are not obligated to reveal this information publicly, nor would it change the outcome of the situation.

Quote from: bettingfede1998 on March 06, 2025, 01:07:21 PM

You’re scammers.

Quote from: bettingfede1998 on March 06, 2025, 01:07:21 PM

says they’ve been scammed by you, just like I was—that you seized their funds for no real reason

We can confirm that we are certainly not scammers. Without knowing the details of this case, we can safely assume that these users must have breached the Terms and Conditions in one way or another.

Accounts are not closed and funds are not ever seized without concrete reason and evidence.