I live in Brazil and have a good internet connection without any problems. In my case, the website takes a long time to load and then says it can't be found.
Anyway, I appreciate the advice and I'll try it here!
The website opens smoothly (in just 2 seconds) from my end. Have you tried to access the website using an incognito browser, clear cache, etc just to be sure if the major problem is from your browser, not the casino?
If you have done all this and the issue persists it is either your network provider blocks you from accessing some certain online casino.
r_victory has to check the ToS of the casino if Brazil is on the danger zone or on the free zone. Danger zone in the sense that if it is on the restricted country or on the accepted country. And if all is good then he has to check the IP address and other details of the browser. He can change browser to see if it will work.
Or he can also change the device to see if it's from the device. Those are some of the possible solution with the ones others have said. And I don't think a service provider does block a particular customer to access some sites but if the user has ads blocker then it can happen in that way.
This is not the first the user has made use of the casino but the issue just raised suddenly based on what s/he explained. I believe the issue can't be the TOS of the casino but since the TOS of a casino is updated at some point for an important reason may be s/he could check the TOS as you suggested, and if something is lost, or an issue arises it is nice to try a different method when looking for a solution.
This made me to check the Terms and Conditions of the casino and this what I saw.
People living or having a permanent or temporary residence in these countries are not entitled to register the player's account on Casinopunkz.io, or the use of service Casinopunkz.io: Angola, Bangladesh, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Republic of the Congo, Djibouti, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kazakhstan, Kenya, Kyrgyzstan, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mongolia, Mozambique, Namibia, Nepal, Niger, Nigeria, Pakistan, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, Sudan, Tajikistan, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, Uzbekistan, Zambia, Zimbabwe.Costa Rica, Cuba, Cyprus, Iran, North Korea, Syria, United States, Venezuela, or any countries subject to:
United States sanction or watch lists.
Russian Federation sanction or watch lists.
European Union sanction or watch lists.
Other global sanctions or watch lists.
Residents from the aforementioned territories are prohibited from opening an account or in any way use the gaming services offered by Casinopunkz.io.In the jurisprudence of your country or the country where you are currently staying, gambling and/or games of chance may be prohibited. You are responsible for being compliant to such restrictions and / or bans. It is up to you to ensure that you act in accordance with the laws of your home country or the country where You currently reside
And according to r_victory he is from Brazil and in this restricted countries in the casino, Brazil is not in the list And South American countries are not listed there. I don't if they are under the sanction of the United States or Russia. And another thing I will tell r_victory is to use VPN and if VPN is not working and he is not in any of the restricted countries then he has to reset his phone mostly the browsers and apps.