I always seriously take the scam accusation post of every newbie because people usually come to this forum when they face a problem and usually they face it but some competitors use dirty tricks against their competitor casinos, so it's always necessary to seriously take each scam accusation and treat it respectively, we shouldn't ignore any newbie but at the same time we shouldn't believe them without solid proofs.
They can be real newbies with issues and need support, but they can be hired by competitor casinos for doing attacks ugly.
Either their reasons to join this forum and open scam accusations against a casino, if their accusations don't contain enough evidence that is assessed as valid, their accusations are invalid basically.
About one year ago, I made this
post with summary stats for percent of valid, invalid accusations.
There are actually real newbie would post valid claims since not all gamblers are here. We can also see that there's lots of engagement on their X also pm discord so there's a chance that people came to that platforms will create a account to post their concerns.
This is why its good to look at the validity of their proof since if they are just posting nonsense I guess we might just waste our time for trying to look at what they are whining around.
Also great post for compiling those accusation on that thread since people could see the data of the valid and invalid accusations.