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I always seriously take the scam accusation post of every newbie because people usually come to this forum when they face a problem and usually they face it but some competitors use dirty tricks against their competitor casinos, so it's always necessary to seriously take each scam accusation and treat it respectively, we shouldn't ignore any newbie but at the same time we shouldn't believe them without solid proofs.
Of course you are correct and when such complain comes up it's better to also hear from the casino before judging them or finally conclude what happened was true without the casino coming up with a reason why their account was restricted. And yes, it's important to come with solid evidence towards their accusations. We know most casinos doesn't scam that easily but when people tends to be too smart with whatever they are doing to outsmart the casino then they will find out the reason why their account was restricted.