Quote from: Mohd1983 on March 05, 2025, 12:42:13 PM

Quote from: Mohd1983 on March 04, 2025, 05:46:12 PM

Quote from: CSFBC on March 04, 2025, 03:28:50 PM

Hi hosemary,

I understand your frustration and appreciate you bringing up these concerns. However, I’d like to clarify that while some customers have experienced issues with WoF spins, this is not the case for all users. As I mentioned previously, we have received reports where spins have been reinstated after review.

Regarding mentioned FUN withdrawals, any emails we receive are being handled on an individual basis, and each case is reviewed directly with the account holder. If you are experiencing an issue with your own account, I encourage you to reach out privately with your User ID, so we can assist you directly.

Thank you for flagging the Lambo Lottery concern—our team will review this.

I understand the discussions here, but to ensure we can provide the best support, I encourage you to focus on any specific issues affecting your account, as we are addressing concerns on an individual basis. If you need assistance, please send a private message or email with your account details.

Best regards,

Customer Support Team
Freebitco.in

@mohd1983
Thank you for sending your email.
We have a high volume of incoming emails, in order for me to locate it specifically, can you please send me a private message with the subject line used and the email address it was sent from. I can then confirm receipt of this email.

Best Regards,

Customer Support Team
Freebitco.in

Quote from: hosemary on March 04, 2025, 02:59:28 PM

Quote from: CSFBC on March 04, 2025, 02:47:52 PM

I want to clarify that there is no known issue with the site, and I’d like to address any concerns regarding this directly.

Are you joking with us?

The WOF spins are not credited.
The support doesn't respond to the complaints.
Many people in this thread have reported issues with FUN withdrawals.
The round 11 of lambo lottery ended more than 5 months ago and the winner has not been announced yet. You are even selling the tickets for round 12.

Quote from: CSFBC on March 04, 2025, 02:47:52 PM

For any customers who have been affected/are currently being affected by the Wheel of Fortune (WoF) Spins, please send me a private message with your User ID and the length of time you have not received these spins.

The issue with WOF spins is not specific to some users. If you read posts in this thread, you will know that all users are affected.

The ticket reference for the contact form message is #44604
I believe this reference will help you to ask the team and check all details

Waiting your confirmation

I received an email from customer support team as the following:
Hi Mohamed,

Thank you for your email and for the communication via the forum.

I will respond to you directly to ensure privacy and resolve your issue as quickly as possible, rather than via the forum, which is a public space. Should you wish to update the forum on the progress of the issue, this would be your discretion.

In reference to your withdrawal query, please note this has been escalated internally. I have marked this as urgent and hope to receive a response as soon as possible.
As soon as I receive an update, I will send you an email to inform you accordingly.

Apologies for the delay in responding to you but please be rest assured that we are looking into this as a matter of urgency.

Best Regards,

Customer Support Team
Freebitco.in

Even though there is a delay, I see it as a positive point for FreeBitco to provide a response. Once the issue is resolved, I will update all members in this forum as well.

The issue has been resolved and I confirming of receiving my FUNToken
Thanks @CSFBC for your support and following up