Thank you for the evidence. This will help validate the status and I'll mark it as "active" on my list. The next step will be to reach compliance@rollbit.com and explain to them this situation. They'll help you with the matter.

Do you mind to try writing to them and keep us in the loop of the development of your case?

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I've had a talk with Razer few days ago regarding their absence on the forum and them addressing accusations against their platform. Razer basically explained to me that they're currently trying a new method where they "funnel" the cases into one line, namely their compliance team. This was due to that players who reported here usually also reported on other platforms [hence my question to OP on my previous post] and it created a situation where Rollbit staff has to attend to multiple channel simultaneously.

So, they tried this approach where complainants can write an email to their team, where they'll address it there and only there, and when it got resolved [and suppose it's needed] they'll make a follow up on the other platforms where the complainant raise their complaint that the situation has been cleared. Accordingly, following this new attempt, Razer also told me that Rollbit has significantly expanded their compliance department so they can handle, uhh... flood of complaints.

I've got his blessings to relay and explain this new method Rollbit tried to the players who raise their complaints here and redirect them there.