Quote from: icopress on Today at 11:02:45 PM

Quote from: memehunter on Today at 07:09:25 AM

I am having a horrible experience on this platform. Now they have suspended my withdrawal and tip permissions as if I have done something wrong. Totally not acceptable. I have made the video to return the favour, but this kind of behaviour is an insult to my time, energy and intentions. First I had to deal with the chatbot who could not even understand my problem, and then after hours of waiting the customer support's response was pathetic too.
@icopress and @bc.poker please solve this issue ASAP.

Please be patient. After your last post I contacted BC Poker on several cases including yours.

As soon as the platform update issues are resolved, the prizes will be distributed correctly... I will immediately start discussing the launch of another freeroll on the terms that we all discussed here.

Quote

Thank you for selectively quoting me (as you deemed fit for summarizing the issue) but IMO you could have done a better job explaining my problem, below is my 1st query regarding cashout;

Quote from: memehunter on March 19, 2025, 01:31:31 PM

I have made a $30-$100 bankroll challenge video playing poker on bc.poker. You can watch the entire session on YouTube: https://youtu.be/4KVm1Idx33Q?si=G09M3yonalRHUOG0
I have made a withdrawal request of $100 LTC but it was rejected. Please look into the issue. Maybe it is because it is my first cashout but this should not have happened.
My user ID ;40637633

I have also sent an email and still waiting for the response,

Thanks for updating me about your efforts to resolve my case along with others who are waiting for their rightful winnings. I hope in the next tournament we will see timely prize distribution along with other improvements.