Quote from: Wiwo on March 21, 2025, 02:42:13 PM

Quote from: AhmadM on March 21, 2025, 02:35:05 PM

Wtf is going on? Why all mods been kicked out and now bc don't have any mods on all rooms

Guess mods are going to get returned to the BBC chat room if not the place is going to be filled with spam chat with moderation, I am sure that this isn't something big to worry about even though it is a serious issue that needs to be raised.

Hope the bc games representative over here in the thread will respond to these comments to clear the air on what going on with their mods.

I feel like the new admin of BC Game is heavily influenced by Freebit Co, as they seem to be copying them in everything, like the 5% house edge. My question for the CEO is: If there are websites with a 1% house edge, why would users choose to play on BC Game with a 5% house edge?
The chat feature, which was originally meant for user entertainment, is also being ruined. Having chat on any casino site is a great feature because users can share their experiences, which motivates new users and helps build trust in the website. Moderators serve as a bridge between users and admins. Users feel reassured knowing there's a representative of BC Game who speaks their local language. Normal users tend to trust moderators more than customer support.
Why did you remove all the chat moderators at once? If there’s a new update, you should inform the users, because they’re investing their own money into BC Game, and it’s their right to know what’s going on. This approach could seriously damage BC Game’s trust with its users. Admins should have the ability to view user chats; 70% of users believe they should withdraw their funds because they think BC Game might be shutting down.

The new CEO of BC Game needs to stop being so stubborn and start listening to what users need, or else he’ll just keep disappointing them. Personally, I feel like the new CEO is undoing all the hard work the previous admin team put in. It almost feels like he's a secret agent from another site with the mission of taking BC Game out of the market. Grin