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This has become a common complaint in the recent times. Users are being asked to name their other accounts upon trying to withdraw, some issues have been resolved, others haven't yet been resolved. I am not sure what is going on with the casino. I suggest you should create a scam accusation in
this board while you wait for their support to sort you out.
Meanwhile, do you have anyone in your household who also happens to use the casino? Do you share devices? Do you share Wi-Fi? Do you use public Wi-Fi to access the platform?
I personally have never faced any issue with this casino but seeing the mushrooming scam accusations requesting users to name their other accounts has discouraged me from using them.
I guess nothing to be afraid of, to me, Rollbit still is maintaining their reputation regardless of all this new complains coming on and on from different users, what I am assuming is that, this is likely an error or glitch or some kind of bug in their system causing this misunderstandings.
Or could as well be a the fault of the affected users in some way, just as you have listed.. Using public wifi, or even sharing Hotspot with other family members or friends who are also playing on rollbit, or connecting to their hotspot as well, or using free vpn..
All of this can or could result to the casinos multi-account detecting algorithm suspecting that the user is operating or gambling with multiple accounts.
But in a situation where a user does not implore any of the mentioned methods to access the casino, then Rollbit really n3ed to rise up and fix their system before this whole issue begins to affect their reputation..