[...]
Holydarkness should chime in and send this thread to his contacts. Maybe I’ll get an actual reply from Roobet—or at least from him—about their final answer. This isn’t just for my clarification, but for everyone else to understand why the casino let this screw-up happen. I want an answer as to why it happened and what they’re going to do about it.[...]
Holydarkness what?
I believe that "should" in your sentence refers to a polite request, like "I will appreciate holydarkness's insight and attempt to reach Roobet" instead of a demand like, "holydarkness have to reach Roobet to address my issue"?
Hey, I get it! Sorry if I came off a bit harsh with my request. My intention was more of a polite push for you to share your insight and maybe reach out to Roobet, rather than making it sound like a demand. I’m just trying to understand things better, and I appreciate any help.
By the way, my English isn’t perfect either—I’m using AI to translate my responses from german, and sometimes it might mess with the logic or grammar a bit. Thanks for your patience!
to what extent, if I may ask? Given, if I understand correctly, they've been made aware of the situation and their stance is quite clear? Unless I understand it wrongly? You offered them an 80% refund and an NDA, so suffice to say they're aware of this situation?
Every single response I’ve gotten from Roobet has been nothing but protocol answers that don’t acknowledge my actual claims. Most responses completely avoid my allegations, redirect me to another email, and when I follow up with that email, it’s just redirect after redirect.
At no point have they actually taken this case seriously or given a answer as to why it happened
That’s why, @holydarkness, I asked if you could have your contacts take a
real look at this situation. I want someone to actually look over this and I'm probably not the only one.
And let’s leave the refund discussion aside for a second—because even without that, there are way too many unanswered questions.
Here’s one of them:
I might send Roobet an email asking how it was possible that my first account got self-excluded just because I "mentioned" gambling problems in live support chat—
BUT my second account, with the exact same 8-letter name and identical KYC details, was left completely open for me to continue to play and lose a lot more.
By their own Terms of Service, that shouldn’t have happened.
So tell me, how do they explain this? Because in my opinion, that alone is a breach of their own rules.
I already said I’d take an 80% refund on net losses for my accounts and sign an NDA to never talk about this again. I would be willing if they offered me atleast the net-losses on the second account.
That’s a win-win for them, because they’d still keep everything from my first account (25-40k in losses, I don't know the exact losses).
But whether or not they accept it, they still "owe" me and others an actual response as to how and why this mess even happened in the first place.
I know I’m not the only one who wants answers.
--
Now, a final note for @nutildah and @ahoyabrouse:
I’m done replying to either of you. You’ve already made up your minds and clearly have zero interest in looking at this case objectively.
You can keep running in circles, finding ways to insult me instead of questioning the casino, but it’s not gonna change the facts.
I’m here to expose what Roobet actually did. You’re here to act like clowns.
So yeah, enjoy the circus. I won’t be part of it.