However, I don't see any point of view as a Bitcoin user; why should we use their service? And there is a big amount we have to pay them as well monthly. Rather use a hardware wallet and secure our keys in multiple places. So if one gets damaged along with the device, we can recover from another seed.
No one would take advantage of this service if it was free, as the risk would be that the service no longer exists in some years (and miraculously so will the access to the Bitcoin). Not only does this risk still exist with this service but because a high price tag on it, it makes it seem unachievable to the normal person who might not realize that they can setup something long term without paying a company this much.
I don't know, but perhaps people like to feel secure and basically they buy the "sense of security" that these services provide.
But with Bitcoin, there is always self-custody. Even if you use custodial services, essentially you use
their self-custody instead of
your self-custody.
It's not strange that people prefer to rely on others for financial services. That's how we 've been used to living all these years. Bitcoin is the first system that helps us change mindset, but it will take time.
If you don't believe me or don't get it, I don't have time to try to convince you, sorry.
I understand that (lazy and uneducated) people prefer custody solutions over self-custody. Though I believe this is more to do with lack of knowing than it is preference. I doubt there are many who know how to self-custody properly and choose something like this. While it's not strange for people to rely on others for financial services, a part of Bitcoin's purpose is to alleviate this, not to create services that do the same thing but for Bitcoin. You are right that it will take time, more efforts need to go toward teaching one how to achieve the same thing that casa offer themselves.