Quote from: Fivestar4everMVP on Today at 01:53:22 PM

Quote from: ionabedight on Today at 07:11:33 AM

Quote from: 96OFFICIAL on April 06, 2025, 05:15:23 AM

Quote from: 96OFFICIAL on April 06, 2025, 05:15:23 AM

Thank you for reaching out.
Wanted to learn what is their withdrawal policy - support said its 2h, but my 1st withdrawal took over 12h, 2nd withdrawal over 2 days. Not sure whats causing delays on their end

Thank you for contacting us.
The withdrawals depends on bank servers, and sometimes it causes delays, coz there are users who has got withdrawal less than 15min, so you can try withdraw again.

sharing screen shot will help us improve service.

Why can't I log in to my account, it says disabled. I'm writing to you on mail to restore access, I don't know my id, I always logged in through mail, and you on mail in support write that you can't do anything? I withdrew money 1 time and my account was closed, I won't be able to withdraw the rest of the money. solve this problem, write me in private messages.

If I understand you correctly, you mean you still have money in your account, and when you try accessing the account, you were told that your account has been closed?for what reason actually?
bro I write to their mail, they say without your id I can not help you, what the hell? I know only my mail from which I always logged in, I once withdrew money and that's it, I still have money and they just blocked my access.

The casino can't or shouldn't just close a user's account without stating properly what the user did wrong or part of the casino's terms and conditions that the user broke to warrant such penalty, most especially when the user still have funds in his or her account.

Anyways, you should pm the casino's rep here on this forum, and also maybe pm their campaign manager, seems to me he's more active than the rep, he will definitely know how to pass your issue to the right persons who will help have it resolved.