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It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.

https://www.talkimg.com/images/2025/04/15/xJuPm.png

VPN usage is not encouraged at Rollbit and you should understand that if you have read their ToS. And maybe because of this Rollbit restricted your account because they suspect potential multiple accounts, and other issues. If you have sent them an email, you can try to be patient waiting for their reply, it may take longer, but sometimes patience is needed because here you have violated their ToS. Hopefully your problem can be resolved quickly.

Yeah man, you're right — I honestly should’ve been more careful and actually read through the ToS properly. That’s on me, I’ll admit I messed up there.

That said, I didn’t do anything shady — I’ve got only one account, never tried to abuse anything, and I’m really hoping they’ll see that and get this sorted soon. Just sucks being stuck in this situation now, but yeah, fingers crossed it gets resolved.

Thanks for the input.

It's unfortunate but most casinos don't accept the use of VPN because they believe that some gamblers make use of VPN to manipulate some things or possibly try to evade some kind of restrictions which almost every casino do usually consider as a crime and punishable according to their own rule.

Since you've owned up to your mistake and even feel sorry about it, I guess the managment of the casino will temper justice with mercy and unrestrict your account and allow you to operate your the account normally again, for no one is above mistake.
What I did advice you to do is be calm and don't get too aggressive with them, definitely they will see reasons to unblock your account, and you can also talk with their campaign manager if you haven't, to help talk to team for you, this i believe will speed up the process of you gaining back access to your account, but also very important that you do not make same mistake again.

Thanks for the suggestion and reply. I just wanted to ask — who exactly do you mean by "campaign manager"? Is there someone specific I could try to reach out to?

So far, I've been in contact with holydarkness, who kindly forwarded my case to Razer. According to him, Razer said that any email sent to the compliance team will be handled — but it's been over two weeks, and I still haven't heard anything back from them. No updates, no confirmation, nothing.

I'm starting to get a bit nervous here because I honestly don’t know if my case is being looked at or if I’m being ignored.

Any advice would be appreciated.

I also wrote a letter, received a questionnaire in response, filled it out and according to them they were supposed to respond within 20 days, but there was no response on the 23rd. I wrote again, asking how my case was progressing, but there was still no response. Apparently, I need to open a complaint here and on other resources to attract attention to myself again. This is very annoying. The problem is in the casino, and you need to do various actions

That sounds really frustrating, I totally get you.

Can I ask — how long have you been trying to resolve this so far? Do you still have any faith that they’ll eventually reply and solve it?

I’ve seen quite a few cases here… some were resolved quickly, others took way longer, but I’m still trying to stay positive and believe that mine will get sorted too.

Fingers crossed for both of us. 🙏

It's been about a month. First, useless correspondence with support, then a letter to compliance, filling out a questionnaire and then total ignoring. And the amount is only $400, where $100 is my deposit. In my life, I have placed bets in a large number of bookmakers and casinos. And what is happening now with Rollbit is a huge red flag