Quote from: PaPoc on April 16, 2025, 06:55:22 PM

The customer support at this casino is atrocious! I’ve been waiting on a roughly 25k withdrawal for over two and a half months, and still nothing. Support doesn’t respond to emails, and if I somehow manage to get through to live chat, they do not give any answers and just start ignoring me altogether.

It took me a month to even find someone from the team through their dead Telegram channel. That person told me there was an open case with a provider, and that was it. No follow-up, no timeline, no transparency.

In their last promo email, they included a Telegram contact for a different VIP manager, so I tried messaging him too—two weeks ago—and just like the rest of the support team, he completely ignored me.

It is insane. This kind of treatment is beyond unprofessional.

Dude, this is nothing new support service is the main issue here and some users experience it. Regarding withdrawals generally there are no problems unless your account is flagged. Previously you withdraw $15k and 2 days later $26k then your account will be in the internal spotlight especially if you bet on sports, I am not accusing you of anything but sports betting is most vulnerable to exploitation and I assume they are waiting for a third party audit, the unfortunate thing is that they don't give you any deadline or certainty. Anyway, I hope your problem can be resolved quickly.