Quote from: holydarkness on April 20, 2025, 03:40:23 PM

Quote from: kofemaniac on April 19, 2025, 09:35:57 AM

Quote from: Oshosondy on April 19, 2025, 09:21:52 AM

Quote from: kofemaniac on April 19, 2025, 09:03:14 AM

Only in one message they answered in more detail and stated that the combination of my address and mailing address is in other accounts.

I do not know what they mean by mailing address but I guess what they are talking about your address if it is a crypto address could mean you are depositing and withdrawing money from and to the same address which makes the gambling site think the accounts belong to the same person.

No, they mean the home address/mail combination. Here's the quote:

"This email/address combo are both linked to the same account."

But it's impossible

Though I have to say that it's a frown-worthy practice, I think it's safe to assume that it's their standard response for every case, their "reach us on compliance@rollbit.com" default response.

Saying that because it seems everybody received the exact same "accusations", though I am not sure if --after they address it to the compliance and it got resolved-- it's really about multi-acc being cleared or they discuss an entirely different matter.

And now they just stopped responding. Apparently their department is inundated with similar complaints, which, of course, doesn't make it any easier for me. I don't understand how a well-known casino can behave like this, it's just beyond my comprehension.