Quote from: holydarkness on Today at 04:26:46 PM

One, burst posting is not allowed in this forum. Suppose there were no other person commenting on the thread but you want to add more info, you can add these info by editing your last post.

Two, CGA is yet to be fully operational, last time I check [it's been a while since I check, though]. Curacao is currently with an interim body called GCB, who does not handle mediation.

Three, as you've write to Rollbit's compliance team, then let's wait and see what their response will be, shall we?

Will wait to hear from the compliance team and then report back here, sounds good!

Quote from: 348Judah on Today at 04:44:56 PM

Lastly, you gave it that you're denied of making withdrawals because of being suspected of multi accounts, this may happen when you lest expected, maybe in the past, or you handover your device to some who already enrolled for the same platform, if you're accused, check on the possibility first before making your way out.

Thanks for replying.

I want to be absolutely clear: I have never had another account with Rollbit. Not in the past, not through anyone else's device, not under any other identity - never. This is my one and only account.

I understand your suggestion to check all possibilities, but I've already thoroughly done this. I've never shared my devices with anyone who uses Rollbit, and I've never created an account under any other identity.

The frustrating part is that they're making an accusation without providing any evidence or specific information about what triggered their suspicion. If they have specific data points they're concerned about, I'd be happy to address them directly and provide any additional verification needed.

This feels like being asked to prove a negative - it's impossible to list accounts that don't exist or explain activity on devices I've never used. All I can do is affirm, as I've done repeatedly in my communications with them, that I have only ever had this one account.

Quote from: Coyster on Today at 05:34:56 PM

Quote from: 348Judah on Today at 04:44:56 PM

Lastly, you gave it that you're denied of making withdrawals because of being suspected of multi accounts, this may happen when you lest expected, maybe in the past, or you handover your device to some who already enrolled for the same platform, if you're accused, check on the possibility first before making your way out.

I think OP was very clear that he has only one account on Rollbit, and what are the chances that someone else used OP's device, the chances are quite non-existent. This is not the first time Rollbit are asking people to list the accounts they have on their platform, i find their approach somewhat weird, but it is what it is.

OP do keep us updated if you get a reply from Rollbit's compliance team, though it could be frustrating, but you have to exercise some patience.

You're absolutely right. I've been very clear about having only one account, and the scenario of someone else using my device to access Rollbit is practically non-existent. I appreciate you understanding this point.

It's concerning to hear this isn't the first time Rollbit has used this tactic of demanding users list accounts they don't have.

I'll definitely keep everyone updated once I receive a response from Rollbit's compliance team.