Quote from: btcber on Today at 02:13:19 PM

Quote from: ymcmbitcoin on Today at 01:57:19 PM

Quote from: btcber on Today at 08:44:25 AM

Had similar experience with Rollbit, they also accused my of holding multiple accounts at Rollbit.com, but after a couple of hours they unlocked my account and fixed the issue.

To this day Im not sure what triggered it, but it was fixed. There were no problems with withdrawals after they enabled my account, fingers crossed they sort it for you as quickly as they did for me.

What did you do to clear it up? It makes 0 sense. I'm being asked by Rollbit to admit to having multiple accounts when this simply isn't true. I have only ever had ONE Rollbit account and I refuse to lie just to resolve this situation. Since I've provided them with the complete truth, I don't understand how to move forward. This is my money that I won legitimately, and I deserve access to it.

I kept pressing chat support to look into it, as I never had duplicate accounts and I was 100% sure it's a mistake on their end. Also they were rather rude about it - support guy told me they will only help me when I start to be honest, lol. Seen on forum that contacting their compliance team helped many users in similar situation, I didnt have to, as my account was only restricted for a couple of hours.

Yeah so it's the exact same b/s, they've told me: "Unfortunately, we won't be able to continue here until you are ready to be honest with us." "As before, we cannot continue here until you list the other accounts that you've had on Rollbit."

I've responded saying: I cannot admit to having multiple accounts when this simply isn't true - I have only ever had one Rollbit account and I refuse to lie just to resolve this situation. Since I've provided you with the complete truth, how can we move forward constructively so I can access my rightfully earned funds?

Let's hope they do the same for me or compliance resolves this. I really didn't expect rollbit to do this. I can't admit to having multiple accounts when this is my first one.