Any suggestions on what my next steps should be? I won fair and square and just want what's rightfully mine.
Yeah, one: wait. Patiently.
It's just been days since you write to compliance. And rest assured that it is being looking into. I can assure you because Razer assure me. So, wait.
Live chat didn't respond to you anymore most likely because you're spamming them while you've escalated the matter to the department that handle it, and it's not on support's control to address your matter.
Look, I get that patience is important, but it's been 48 hours since compliance said they'd email me back - complete silence. Not even a quick "we're working on it" message.
I wasn't bombarding chat support or anything. I just checked in a couple times when I hadn't heard anything. It's frustrating to be completely ghosted when trying to get basic updates.
Nice to hear Razer gave you that reassurance about cases being looked into. All I want is some actual communication about when I might expect access to my funds.