Any suggestions on what my next steps should be? I won fair and square and just want what's rightfully mine.
Yeah, one: wait. Patiently.
It's just been days since you write to compliance. And rest assured that it is being looking into. I can assure you because Razer assure me. So, wait.
Live chat didn't respond to you anymore most likely because you're spamming them while you've escalated the matter to the department that handle it, and it's not on support's control to address your matter.
I've been very patient, but there hasn't been any communication from them in almost a week. At least some affirmation that they're working on it would help, but honestly there's really nothing to "work on" - I've never had another account.
I appreciate that Razer assured you cases get looked into, but from my perspective, it's concerning to be completely in the dark about my own funds. A simple acknowledgment email or timeline would make a big difference. This waiting game with zero communication feels unprofessional when it involves a significant amount of money that I won legitimately.