Quote from: Saint-loup on April 27, 2025, 06:36:23 PM

Quote from: Jordan675 on April 27, 2025, 02:55:55 AM

I want to provide an update on my case.

CG has rejected my complaint, essentially siding with Stake even though they "do not entirely concur with the casino team's perspective in this". It sounds to me they just don't want to go against Stake, a multi billion dollar corporation even though the "evidence" they have against me is marginal at best. It's clear from an onlooker's perspective who is in the right and who is in the wrong here.

Please note again this is MY funds that I have deposited onto the casino, not winnings, 99.9% of the money they confiscated is money I deposited and have barely played with, not what I won from the casino. This is basically stealing. They can close my account which I don't care anymore, but they should at least return the deposit which is my money.

Let me clarify the concerns they have against me as well for "multiaccounting". For the IP address, I used nordvpn to access the site. This is a provider with millions of users. Of course people will have the same IP because they are connected to the same hotspot. Majority of users on stake use a vpn, I really don't see a problem with this. For the device, it's a personal computer, and I have only one account on Stake which I logged into. Perhaps someone else with the same device specs as me logged in at the same time idk.

The KYC documents are also 100% valid. As I have mentioned before, the account passed level 2 KYC before I even made a deposit. This confirms Stake accepted my documents, only to reject them after I made the deposit. ANY reasonable person who hears of this scenario would be very suspicious of what Stake did here. If they have doubts about my KYC, I am willing to provide whatever documents they want to verify my identity. If I can prove my KYC, this should also answer doubts about the multi account issue since there will be no other account with my KYC documents, but of course Stake or CG never gave me a chance to.

As for crypto wallet connections, I am not sure what this is referring to here. I deposited from a metamask address that I own. The funds were originally withdrawn from another casino. I can also prove this if need be.

As for gameplay, all I did play is dice, a stake original lol. Literally millions of bets are made on this game per day. Calling this a "gameplay pattern" is outrageous.

I was hoping that CG as an independent third party would have taken an unbiased approach to this case, instead of clearly favoring the casino due to them being a multi billion corporation. You can't honestly tell me any unbiased third party who reads my case will not frown upon what Stake did here.

Well at least they bother to provide a detailed explanation of why they have locked your accounts and your funds, and why Casino Guru has decided to not accept your complaint, if you have arguments and evidences against that, you can maybe try to find a lawyer accepting to defend your case for less than $2000 or $3000 at Curacao. He could even wait the end of the lawsuit for getting paid if he's very confident to win the case.
On top of "MAC, IMEI, tracking cookies", websites can also (and mostly) track devices from their fingerprint, and I don't want to believe a platform of such size, sensitive to multi-account abuses is not using such tools.

A detailed explanation without giving any concrete evidence or allowing me to respond lol. I am interested in getting a lawyer for this. Do you know any lawyers in Curacao who have worked on similar cases in the past?

Your second statement is exactly what's wrong with these third party arbitrators: "On top of "MAC, IMEI, tracking cookies, websites can also (and mostly) track devices from their fingerprint, and I don't want to believe a platform of such size, sensitive to multi-account abuses is not using such tools." You are choosing to believe Stake over me simply because they are bigger and more powerful. There is a big problem with doing this because Stake can then arbitrarily close accounts and seize funds with no repercussion since people will always choose to believe a big corporation over an individual. For my case in particular, if they were actually basing the device off of fingerprints, then I am 100% confident my device has only accessed this one Stake account. I want Stake to provide all the evidence they have against me and list all the alts they believe are mine, but of course I am now not even able to respond since CG just shut down my case completely.