Quote from: Coyster on April 28, 2025, 09:03:22 PM

Quote from: tima90 on April 28, 2025, 08:17:32 PM

When this period passed, I wrote to them every day. They told me to wait. As a result, on April 28, when I logged into my account, I saw a balance of 350 dollars. I was scared. I thought my money was stolen.

So they cancelled your winnings and left only your initial deposit eligible for withdrawal. I have checked your screenshots and there is nowhere they have told you what you violated, i think that is unfair and a different casino did something similar recently, until they were pressured into posting what the player violated.

To be fair, i have not played in this casino yet, but they have a successful signature campaign here and it is rare to see a scam accusation against them in this board, that of course does not mean you are telling lies, but what it means is that Chips should do what they can to solve this expediently. I am going to ask @holydarkness if he has any contact in this casino, to speed things up.

Unfortunately, I don't. They have a prior and serious situation too before they start a campaign here, though it got resolved in their favor through CG [or was it AG?].

For the time being, logfiles's suggestion above is the most feasible, for OP to reach the casino rep and get them address it here. I'll try to get in touch with them if after some days, the wheel is still unmoving.