Quote from: holydarkness on April 29, 2025, 09:35:54 AM

Quote from: ymcmbitcoin on April 28, 2025, 06:14:42 PM

Quote from: holydarkness on April 28, 2025, 03:20:52 PM

Quote from: ymcmbitcoin on April 28, 2025, 03:08:43 PM

It's now been over a week since I contacted Rollbit's compliance team, and I still haven't received any response or even an acknowledgment of my messages. This continued silence is extremely concerning.

I understand that investigations take time, but a simple "we're reviewing your case" email would go a long way. I've been a transparent customer who completed all KYC requirements - I just want access to my legitimate winnings.

I appreciate the advice from everyone here to be patient, but at what point is this delay unreasonable? I need these funds, and being completely in the dark...

Remind me again, haven't you got a reply with a "form" asking your details like your rollbit username, email address that you use to sign up to rollbit, your name and address, a consent for video KYC, and other details?

Nope, I haven't gotten any sort of response from the compliance email and the live chat is now ghosting me.

I already completed 3 KYCs which included a video KYC and passed it all. I am fully KYC verified: https://ibb.co/67QqdNwx

Razer was responding in the chat before but now has stopped completely. Can you help at all or contact him? I'm not letting 30k go.

It's over a full week of no replies or emails. This is the most unprofessional casino I've encountered. All I did was win and they proceeded to just try to use multi accounting as an excuse not to pay.

Uhh... Then, are you sure you've sent to the correct email address? I am not sure if they automatically address an email with those inquiry for details or they only send that email when they start handling matters, but if I am not mistaken, every other user who are pending for an answer are already got and replied to that aforementioned email.

Yes, I first emailed on April 21 which is 9 days ago. I've also included the complaints email as I've found in some threads here on subsequent emails. https://ibb.co/QFKKQQvDhttps://ibb.co/QFKKQQvD

I have not gotten a reply yet, so should I be concerned? How would you suggest escalating this?