That is correct. I only sent 2 emails one with the original descrpition and the other with what I found in a thread. I also inlcuded the complaint email.
I still havent' gotten a single response though. The content is laregely the same descriibng my situation.
May I ask further if you send both of the emails in one same email chain [you send them the second email with your details through a reply of your own first email describing the situation] or is it on different subject and thus, different email chain?
Exact same chain, they have ghosted me for a couple of weeks with no response. Both emails were the same and the content was everything they need from the start. THe subjects are the same,.
Are you willing to escalate this to Razer support directly? Or do you have other suggestions based on your experience with similar situations? I'd appreciate any guidance you could offer on how to proceed.
Thank you, holydarkness, for all your incredible help and support on this forum. Your help is invaluable to so many members here, myself included.