Quote from: AbuBhakar on May 07, 2025, 01:01:57 PM

Quote from: 3kpk3 on May 07, 2025, 07:45:31 AM

Quote from: buik on May 01, 2025, 03:42:36 PM

I’ve been dealing with this since March 31st, and it’s still not resolved.

I got a response from their compliance team — they mentioned AML concerns and something about “linked or associated accounts.” Honestly, I dont know what to do anymore, I have only one account and I dont know what they mean by declaring potentional or associated accounts.

I provided all the info they requested back on April 16th, but haven’t received any meaningful follow-up. This is dragging on way too long, and it’s becoming really frustrating.

Will keep you all updated if anything changes — still hoping for a fair resolution.

It's a worrying trend these days where certain casinos are taking months dealing with player complaints. Rollbit had some KYC issues in the past, but are now taking their sweet time handling complaints which is unprofessional.

Did you use a VPN/proxy by any chance at any point? If you did, there's your answer right there. Whatever the case, Rollbit team needs to improve their complaint resolution speed.

Usage of vpn is indeed not allowed by gambling websites. This is to avoid residents from restricted country like North Korea to access these sites.

I don't think @buik used vpn. Last response he got from rollbit team was about linked accounts. My suspicion is that someone used his information on a different account to do KYC verification or he has an old verified account that he forgot then created a 2nd account not knowing he has an existing account already.

Actually, I did use a VPN (paid NordVPN) and it is always set to my country by default (CZ), but I didn’t know it could be a problem — I only found out here on the forum that it might be an issue. So I reached out to Rollbit live support and they told me that VPN usage doesn’t affect my case. They just keep asking me for info about “linked accounts,” but I honestly have no idea what accounts they mean. To me, it makes no sense — I did full KYC with my real and only documents, so their system should clearly see I only have one account. And I really doubt anyone could’ve created an account using my info — I have four names on my ID and barely anyone knows them all by heart. I’m also completely new to crypto casinos, so this whole situation is just frustrating and confusing for me
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