Quote from: holydarkness on Today at 04:49:48 PM

Quote from: kalexsuao on Today at 01:52:10 AM

Casinoguru ruled against me, saying I have multiple accounts. Refused to provide any evidence of course.

If you look at the history of this case, you will notice the first time I got banned was also for multi accounting, but they unbanned me after I completed KYC level 5, and now they are using the same reason again. There is 0 reason for me to make another account when my account got unbanned and when I was playing on it and even less so when they started taking actions against my account, because there is chance they could just scam me again. I know for a fact this is the only account I have on Duelbits. If CG isn't in on this, then whatever evidence Duelbits sent to CG is completely fabricated.

Do you mind to provide us with their email or anything as a response that inform you that your level-5 KYC has been approved? It's just a hunch, but probably they're temporarily unlocking your account to let you regain access to all of your assets and to withdraw them all, and after some time, they'll permanently lock it. It might be explained in one of the email correspondencies you had with them? If you don't mind looking?

It's not temporary. The account was unlocked for months. I played on it after it was unlocked and even gained VIP status after I lost 10k. This was all posted in the thread (although I think the links expired) but I will post again:

And here is when I completed KYC level 5 and got the account unlocked:

Please see attached screenshots of when I passed my KYC and when they gave me VIP.

Here is also an exact timeline of everything on this case:
2024/12/03 - I make my first depo and start playing on Duelbits
2024/12/08 - After winning $1800 on a slot, which is a large amount compared to how much I was depoing at the time, the account was permanently closed after I tried to withdraw.
2025/01/31 - After mediation with casinoguru, I successfully completed KYC level 5 and had my account unlocked.
2025/02/10 - I was granted VIP status and a $350 bonus after losing over $10,000 on the account.
2025/03/07 - I receive an email saying I had been stripped of my VIP status but all other perks remain normal. I am now in profit over $20,000 on my account.
2025/03/17 - I was informed I am no longer eligible to participate even in regular tournaments open to all players and that all the other perks have been stripped as well. Note that I haven't played at all since my VIP got removed.
2025/03/26 - Account is permanently closed due to "multi-accounting", which hasn't been an issue since they unbanned me in January.