After knowing they have an active Ann thread here why didn't you also contact them to see if they could respond to you over here, because I believe they are more active here than any other platform you may want their attention. Forum here is the best place to seek casino's attention than those platforms you mentioned as they aren't that active and mostly that is a third party site which they must get to be contacted before your case could be handled but forum here gives you direct access to the casino since they have an active promotion on this forum.