It's been about 30 minutes since I called support on live chat and they haven't responded yet.
It seems their live support is not available for the moment. I also tried to contact them but didn’t get a reply although they say they usually reply in less than ten minutes!
OP, I asked this like two months ago but it looks like you have missed it, or that’s what I hope:
By the way, I tried to reset my password using my email address, but I didn’t receive a reset link.
Fortunately, I was able yo remember my password but I checked f the problem was resolved and was surprised that nothing changed.