Quote from: DGUDGUDGU on May 20, 2025, 12:55:12 PM

Wow this is genuinely insane. They took the action no problem and decided to start cancelling when the action was in a bad spot for them.
I would not of given them as much respect as you have so fair play to you.
Hopefully they give a response but I cannot think of a single good reason to cancel active winnings wagers.

A typical scammy book would at this point just confiscate my whole balance, and/or stop replying to emails, and/or delay/reject kyc and aml docs, and so on... Betfury did none of these things, they paid out my remaining balance (unrelated to these bets) so I'm choosing my words here, I do believe they can redeem themselves. But yes, canceling a multiple that already won 3 out of 4 legs for example is inexcusable.

Quote from: holydarkness on May 20, 2025, 04:53:52 PM

Quote from: dplay on May 20, 2025, 09:13:26 AM

Quote from: holydarkness on May 19, 2025, 09:12:58 AM

Quote from: dplay on May 18, 2025, 08:35:22 AM

[...]
Additional Notes: Now, I'd like to add a couple of positive points. Throughout the situation they were very communicative, responding to every email promptly, even though we haven't been able to reach an agreement. KYC and AML were done in a couple of days. At the moment of cancelation I had a huge balance which they paid out in full to me over time, respecting their withdrawal limits. At one point during this situation, they made an accounting error which they fixed after I pointed it out and gave me $5000 cash as an apology token. They're clearly doing well financially, have a great site with high limits, and if it weren't for this situation I'd argue that they're the best crypto casino and sporstbook at the moment. However, I feel that they've grossly mishandled this particular sportsbook issue.

I'm confused. Is this case got resolved by itself with them paying you in full, in installment [due to daily withdrawal limit, not financial issue], or were you saying there was prior issue with them, which they're currently resolving through settlement payment [again, due to above], and this new situation occur?

The case is not resolved, they still owe me $300k for the canceled bets. The withdrawals I mentioned was my balance unrelated to that. Sorry for not being clearer.

Quote

Ok, that clarified. Moving to the next point, the bets they cancel were, according to their explanation, due to them being incomplete and/or unfinished. This is not true? Were all the matches in combo bets you placed finished and bear results? Sorry, asking because I have the barest idea of what you try to convey with the screenshots. I don't know which one is cancelled and which one is what.

All of those bets were canceled by Betfury. If they didn't manually cancel the bets, they would have won over $400,000.

According to their explanation, since the bets didn't complete (as they canceled them) they should just give back the original stake lol. It's really as simple and ridiculous as that. Again, sorry for not being clearer.

Quote from: bitbollo on May 20, 2025, 08:17:01 PM

have you ever had the same issue also with other bookmakers?
looking at odds and amount you gamble Roll Eyes

I am seriously impressed... there are no losses!!!

as my curiosity, why you placed so many multiple bets with these amounts? I mean some matches were for the day after...
maybe this "urgency" of placing bets could be seen like suspect?
anyway it would be good reading also more of their reason for making this decision.

I've dealt with plenty of scam books over time, but none of them did this particular thing.

As for the losses, there are plenty of them indeed, I just didn't include them in the screenshots. I've only posted currently open bets.