Quote from: Awaklara on Today at 02:52:25 PM

Quote from: BigBos on Today at 02:08:34 PM

Well that's what I thought after I read it all, what's on my mind is that the team might still be studying to strengthen their reasons for blocking an account, especially if he openly said he had multiple accounts. I think sooner or later it will happen, because as stated there is a TOS that was violated.

This can also be a lesson for anyone not to violate the TOS of any casino. If you are able to accept the consequences then go ahead, but if not and when something happens to your account and you get upset so you protest, then you shouldn't. Because I feel that there are quite a few people who consciously violate the TOS but when they are identified as having committed a violation that caused their account to be blocked, they become angry.

I am not sure if his account has been closed or not, but he has confirmed that he has contacted support to close his first account since the beginning of his second account creation. If his account is not closed but he is still using it for deposit and betting on both accounts, there might be a mistake in the future. But at least he is not getting any benefits from his first account, which has been restricted from some benefits. So he can focus on one of his accounts.

Having multiple accounts isn't allowed and even if he had requested support to close his first account, he should have confirmed from them that his account is closed and he has opened a new one or at least should have asked permission to open the 2nd account. These things may seem small initially, but they can create problems specially if you have high balance in your gambling account and suddenly you found that your account is frozen because you violate the terms and conditions. I think in this case, he should be fine if he has proofs of all those conversion with the support team.