Quote from: LesHeyndrickx on May 26, 2025, 03:03:54 PM

No update from the team yet in 3 full days? Come on man, this is inexcusable. You are only just starting, you are not a big company, probably have only a few employees. Just pick up the phone and ask for an update.
I feel very frustrated being held hostage with my own funds for over a week now!

If you need KYC from me, just say it and I will do it. Right now I have no option to even do it because I have to URL to go to.

I understand your frustration.
We apologize for the inconvenience.
Unfortunately, I do not have control over these things. However, I am constantly pushing the team to get an update.
I will let you know once I get a response from the team about your case.

Quote from: Hodooor on May 26, 2025, 05:02:48 PM

I mean, 0.05135 SOL (0.05 SOL is minimum deposit, i deposited 2 times ~0.025) was still in my SOL-wallet BetBolt gave me.
Someone must have access to the SOL-Wallet because yesterday my money was transfered out?! :
https://solscan.io/account/HyH5XGfgjfKZftPzLc743ZnFdhYz6RYFdVHc5rRZcBi

Sorry, but that is not how it works.
We use third-party wallet provider service, and we have some limitations.
We cannot just recover the funds and add it to your balance.

Quote from: Willy99 on May 26, 2025, 05:31:29 PM

I have been trying to request a payout for weeks now.
On May 19, I looked for help here in Forum.Betboltxbt told me that someone would get back to me. Nothing has happened.
On May 23, I tried again to ask for help.
Three days later, no news.
So far I have nothing positive to report... I hope it all gets sorted out.

Hi Willy99,

We are sorry for the inconvenience.
As I said before, I already forwarded the information to the relevant team for investigation.
Once I get an update, I will let you know. Meanwhile, I would suggest please be patient and wait a little more.

Regards!