Quote from: Coyster on Today at 03:21:23 PM

Quote from: Wapfika on Today at 02:10:12 PM

@Bethog should at least chime in on what’s the real situation on the OP balance.

Their representative has been inactive for some weeks now and who knows when next they'll be active in the forum. Though like i said earlier, @Bethog is already aware of this case, because he replied directly to OP in the ANN thread where OP first made his complaint.

Quote from: Wapfika on Today at 02:10:12 PM

Escalating the issue on license provider is the last resort option because once it’s handled by them casino can’t resolve this internally since they are already dealing with the license provider.

Just as another user had posted earlier, the license provider cannot be of any help in this case, because they do not handle complaints relating to blocked accounts or payouts.

I guess, the best way that I have in mind right now is to wait for Alphakilo to confirm the TG channel and for OP to reach there. I can try to dive and find a contact through support and/or email if TG is a dead-end, but I don't think me trying to reach them will yield a better outcome, given the rep already aware of the matter.