@Bethog should at least chime in on what’s the real situation on the OP balance.
Their representative has been inactive for some weeks now and who knows when next they'll be active in the forum. Though like i said earlier, @Bethog is already aware of this case, because he
replied
directly to OP in the ANN
thrradthread where OP first made his complaint.
Escalating the issue on license provider is the last resort option because once it’s handled by them casino can’t resolve this internally since they are already dealing with the license provider.
Just as another user had posted earlier, the license provider cannot be of any help in this case, because they do not handle complaints relating to blocked accounts or payouts.